Service Improvement Group	Remit/Topics	Date Last Met
Business & Value For Money	Remit: Working with the council to ensure that the council is making the most of tenant’s rents. Topics from 2019/20 included: Energy Strategy; Universal Credit; New Housing IT System, grounds maintenance; SHINE programme updates; combating social isolation; resident inspectors updates	04/12/2019
Tenancy & Neighbourhoods	Remit: Working with the council to ensure estates are clean, safe and pleasant to live in and that tenants and leaseholders are treated with fairness and respect Topics from 2017/18 included: Tenancy Agreement review; estate inspection procedure; EDB consultation; residents rights to safety & security	16/03/2017
Home	Remit: Working with the council to ensure that tenants and leaseholders’ homes are of a high standard. Topics include: Quality Assurance – repairs efficiency & service; Carbon neutrality; future standards; Value for Money of new procurements; Resident Inspector reports; Monitoring contracts	30/09/2021
Involvement & Empowerment	Remit: Working with the council to ensure tenants and leaseholders have a say in the services the council provides, and that ways they can engage with the council are inclusive, accessible, respectful, equitable, safe and fair for everyone. Topics include: Support for tenant associations; engagement; communication; residents training; events; lettings; tenancy; Anti-Social Behaviour; STAR report	02/02/2022